Delivery services and charges

Not every customer needs the same speed. Delivery services let you offer a normal delivery and faster ones, each with its own charge per delivery stop.

The three services

• Standard: the normal delivery, planned with the other stops in its area.
• Express: fast delivery for an extra charge. It is listed first on Ready for Dispatch and visited first on the trip.
• Immediate: urgent delivery that skips the normal plan, listed above Express.

Express is offered from the start; Immediate appears only after you switch it on.

Set them up

1. Open Settings, then the Delivery tab and find Delivery services.
2. Switch on Offer Express and, if you want it, Offer Immediate.
3. For each service type the Charge per delivery, or leave No charge.
4. Switch on The driver collects the charge in cash if the driver should take the charge at the door. It is then added to the cash the driver collects. Leave it off if you invoice the charge another way.
5. Save.

Use them

1. When you record an arrival, choose the Delivery speed, or change it on the lot until it is added to a trip.
2. On Ready for Dispatch the lot shows Express or Immediate, and a Charge chip with the amount.
3. When you create the trip, the charge is added once per delivery stop, not once per package.

Rules and tips

• Express and urgent stops are put first by Optimise order.
• Money is in Saudi riyal (SAR).
• The charge is a number you set; the app does not create invoices.

Keep the services simple. One Standard and one Express covers most businesses.

Related: Plan a delivery trip and Cash on delivery handover.