Driver cash and returns

At the end of the trip two things remain: the cash you collected and the packages you could not deliver. Both are handed to the office and recorded.

Cash

1. Open the Cash tab. It shows what you hold, what is To collect and what is Handed over.
2. At each stop, after collecting, enter Cash collected. If it is not the amount due, write why.
3. At the end of the trip, hand the cash to the office. The office counts it and records the handover. You do not have to do anything else in the app.

Tip: the stop shows Collect with the amount due, so you know what to ask for at the door.

Returns

1. When a package could not be delivered, choose the reason under Could not deliver and save.
2. After the trip, the app shows Returns to check in with a count.
3. Hand those packages to the warehouse. The office scans each one back into stock.

If you scan a package that is a return, the app tells you to hand it to the warehouse.

Rules and tips

• A package is never lost between states: it is delivered, in your van, or checked back in.
• If you only delivered part of a lot, the rest come back with you and the stop shows as partly delivered.
• Choose the true failure reason. Customers get it in plain words, and the office uses the reasons in reports.
• The office sets how many failed attempts a lot gets before it is returned to the sender.

Never leave cash or packages with someone who is not the customer. If in doubt, take them back and call the office.

For the office side see Cash on delivery handover and Returns and failed deliveries.