Customer map pins

A map pin is optional, but it saves the driver a phone call: Pin the exact door and drivers find it first time, without calling. Addresses use the Saudi national address fields, and a pin can be added to any of them.

Pin an address

1. Open Customers, choose the customer and press Add address (or Change address on an existing one).
2. Fill the address fields and save the address first.
3. Under Ways to place the pin, pick one:

• Search a place or district: type in Arabic or English; results come from OpenStreetMap.
• Paste a map link or coordinates: a Google Maps or Apple Maps link, or numbers like 24.7136, 46.6753. Short links such as maps.app.goo.gl cannot be opened here.
• Move the map under the pin: drag the map until the pin sits on the door.
• Use your own location, if you are at the door.
• Ask the customer to pin it: see below.

4. Check Looks right? and press Place the pin.

Ask the customer to pin it

1. Press Ask the customer to pin it. The address must be saved first.
2. Press Copy the link or Share, and send it from your own phone.
3. The customer opens the link and uses their location. You then see Pinned by the customer with the time.

The link works once and expires after 7 days. If it expired, press Make a new link; the old one stops working.

Rules

• A pin outside Saudi Arabia is refused.
• Without a pin the stop is not counted in Optimise order and the stop shows No pin yet.
• After a stop is finished, the place where it was finished is compared with the pin. More than 300 m away is flagged for the office.

A pin is never required to dispatch. Add it when you can.

See also Plan a delivery trip.