Troubleshooting: start here
Find your problem in one list and go to the article that cures it: popup not showing, leads not arriving, install check failing and more.
Most problems fall into a few groups. Find yours below.
Two tools that answer most questions
- In the app: open a campaign and click Why isn't it showing?. It checks the status, the install, the schedule, the design, the rules, the form, the tools and the limits, and links each problem to its setting.
- On your site: add ?tafsee-debug=1 to a page address. A panel that only you see lists each campaign and the reason it is or is not showing.
The popup
- It does not show at all: Why isn't my popup showing?
- It shows too often, or it does not come back: The popup shows too often, or does not show again
- It looks wrong on the page, or another dialog is in the way: Styles clash, or another dialog is on the page
- You want to see it again as a new visitor: Cookies, browser storage and resetting a visitor
- It looks wrong on phones: Phone settings
The install
- The install check does not pass: The install check fails
- Where to paste the code on your platform: Installing the code
Leads
- Leads do not arrive in a tool: Leads are not arriving in a tool
- A lead is marked failed and you want to send it again: Lead delivery and Send again
- Google Sheets: "Access blocked" or failed leads: Google Sheets
Numbers
- A number looks too low or too high: read what is counted in Results and analytics.
- Your own test visits are in the numbers: exclude your IP address in Settings.
Account
- Something is greyed out: your role, see Team and roles; or your plan, see Plan, billing and limits.
More
Talk to us
If none of this helps, contact us. Send the campaign ID (on the campaign's Details tab), the address of the page, and what the two tools above said.
Last updated: October 12, 2026
