Why isn't my popup showing?

A popup that does not show almost always has one of a short list of causes. Two tools tell you which one. Use them before guessing.

Tool 1: the checks in the app

1. Open the campaign's page and click Why isn't it showing?. The same button is in the editor's Publish step.
2. Read the list. Each line is marked OK, Worth checking or Blocking.
3. Fix the blocking lines first. Each has a button that opens the setting that solves it.
4. Click Check again.

If the summary says Nothing on our side is stopping it, the cause is on the page or in your own browser: use tool 2.

Tool 2: the test panel on your site

1. In the same window, click Open my site in inspector mode. Or add ?tafsee-debug=1 to the end of any page address of your site.
2. A small panel named "Tafsee inspector" opens on your site. Only you see it.
3. For each campaign it says one of: "Showing", "Waiting", "Hidden for you" or "Not live", with the exact reason, for example "Waiting for 40% scroll (now 12%)" or "You closed it recently."
4. Use "Show now" to open a campaign at once, "Reset me as a new visitor" to forget what this browser remembers, and "Simulate exit intent".

To close the panel for good, open a page with ?tafsee-debug=0.

The causes, and the cure for each

The campaign is not live

• The campaign is still a draft: publish it. See Publishing, pausing and scheduling.
• The campaign is paused: start it again.
• Scheduled to start later: wait for the start date, or change it.
• Scheduled, but no start date is set: set a start date or publish it now.
• The campaign is archived or The campaign is in the trash: restore it, then publish.
• Your latest edits are not published: click Publish changes.

The code is not on the page

• We can't see Tafsee on your site yet: paste the install code. See Installing the code.
• No visits reported in the last 24 hours: a theme change or a cache plugin may have removed the code. Check it is still there.
• The code is on the home page only: it must be on every page where a campaign should show.
• The site was removed in the app: move the campaign to another website from its Publish step.

The rules do not match this page or this visitor

• No display rule is switched on: switch a rule on in Where & when.
• Shows only on some pages: open a page that matches. See Page rules with worked examples.
• Shows only on a click or custom event: it opens only from a click or an event from your site's code.
• Hidden on phones: a device rule leaves out the device you are using.
• The page is listed under Never show campaigns on these pages in Settings.
• The trigger has not happened yet: wait the seconds, scroll far enough, or move the pointer out of the top of the window.

You have already seen it

• You closed it or signed up, so the frequency rules hide it from you, as they do for shoppers. Use See it as a new visitor or the panel's reset. See The popup shows too often, or does not show again.
• Another popup showed first: one popup shows at a time, and Settings can require a gap between two popups.

The schedule or a limit stops it

• Shows only at certain times: it is outside its days or hours.
• The schedule has ended: extend or clear the end date.
• It reached its sign-up goal: raise or remove the sign-up goal.
• It reached today’s limit: it shows again the next day (UTC).

There is nothing to draw

• The popup has nothing to show: add content to the first page of the popup.
• Every A/B variant has 0% traffic: give a version a share of the visitors.
• An inline campaign has no place on the page: add its line. See Checking the install.

Something on the site blocks the script

• The panel says the campaigns could not be loaded: a firewall, an ad blocker or a Content-Security-Policy is blocking the Tafsee host. Allow it.
• Your browser sends Do Not Track: with Respect Do Not Track on, you see no campaigns.
• Another dialog is open on the page: see Styles clash, or another dialog is on the page.

For developers

Run TafseePopup.diagnose() in the browser console. The first call loads the test tools and answers an empty list; call it again for the reasons per campaign.

Still stuck

Contact us with the campaign ID from the campaign's Details tab and the address of the page.

Related

• Troubleshooting: start here
• The install check fails
• Cookies, browser storage and resetting a visitor